Refund Policy

Last updated: April 2026

14-Day Money-Back Guarantee

Eligibility

You may request a full refund within 14 days of your first subscription payment. This applies to both monthly and annual plans. The 14-day window begins on the date your first payment is processed.

How to Request a Refund

To request a refund, email support@gronta.com with your account email address and the reason for your refund request. Our team will review and respond within 2 business days.

Processing

Approved refunds are processed within 5-10 business days and returned to your original payment method. You will receive a confirmation email once the refund has been initiated.

Exceptions

Credit top-up purchases are non-refundable once credits have been added to your account. Annual plan refunds made after the 14-day guarantee period are prorated based on the remaining unused months of the subscription.

Cancellation

You can cancel your subscription anytime from Settings > Billing in your Gronta dashboard. After cancellation, you will retain access to all features until the end of your current billing period. No further charges will be made after cancellation.

Contact

For any questions about refunds or billing, please contact us at support@gronta.com.